"If for any reason you are not satisfied with your product, we offer a hassle-free return policy. You can return your product to us within 30 days from the date of purchase."

To initiate a return, please contact our customer support team at info@proflix.com.au with your order number and reason for return.

To be eligible for a return, your product must be in the same condition that you received it. It must also be in the original packaging. Once we receive your returned product, we will inspect it to ensure that it meets our return policy criteria.

If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to appear in your account.

If you received a defective or damaged product, please contact us immediately. We can always send you a replacement!

Please note that we cannot accept returns on custom or personalised orders, as these items are made to your specifications.  As well as bulk orders and gift cards.

If you wish to return a product because you no longer need it, return shipping costs will be deducted from the total disbursement. We will also not be responsible for errors made at checkout, whether that might be you selecting the incorrect product or providing incorrect address details resulting in a failed delivery.

Once delivered to premises, we are not responsible for theft or loss of product.

We take pride in providing our customers with the best possible service, and we want to ensure that your shopping experience with us is a positive one. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at info@proflix.com.au.

Thank you for choosing Proflix+ for your shopping needs.